Refund Policy

This Refund Policy explains when and how you can request a refund for purchases made on OBDOLS.

Our catalog consists almost entirely of digital software products, license keys, and one-year update subscriptions. Because these items are delivered instantly and activated upon issuance, our refund policy is stricter than for physical goods.

Before buying, we encourage you to read the product description carefully and to contact our support team with any questions. We are happy to help you choose the right product for your vehicle or workflow.

All sales of digital software, activation keys, update subscriptions, and downloadable content are final once the product has been delivered or the license has been activated.

This is because a digital license, once generated or revealed, cannot be meaningfully returned — the file can be copied and the key cannot be revoked without the vendor's cooperation.

When you place an order for a digital product, you expressly acknowledge that the statutory right of withdrawal does not apply once delivery begins, in accordance with applicable consumer-protection law (for example, EU Directive 2011/83/EU, Article 16(m)).

We will consider a full or partial refund in the following situations:

• The download link is permanently broken and we are unable to deliver a working copy within a reasonable time.

• You were charged more than once for the same order due to a technical error on our side.

• The product delivered does not match the description on the product page in a material way (for example, a completely different piece of software was sent).

• The license key we provided is confirmed as invalid by the original software vendor and we cannot issue a working replacement.

In most of these cases we will first attempt to resolve the issue by sending a new link, a replacement key, or an alternative product of equivalent value, because that is usually faster than a refund.

Refunds will not be issued in the following situations:

• You changed your mind after the license was delivered or downloaded.

• You purchased the wrong product for your vehicle, diagnostic tool, or operating system — we will be happy to help you select the correct one before checkout.

• The software is incompatible with a pirated, cracked, or unsupported version of another program.

• You did not read the product's system requirements before buying.

• The one-year update subscription has begun and updates have been issued.

• You violated the software vendor's end-user license agreement, which caused the license to be suspended or revoked.

• Unreasonable delay: the refund request was submitted more than 14 days after delivery without a justifying reason.

Please contact our support team before taking any other action. Most issues are resolved within a few hours.

Send us an email to support@obdols.com or use the contact form on our website, and include: your order number, the email address used at checkout, a clear description of the problem, and any screenshots or error messages that help us understand the issue.

Our team will review your request and respond within one business day with the next steps — typically a replacement link or key, an alternative product, or, when appropriate, a refund.

Approved refunds are issued back to the original payment method used at checkout.

Card refunds (Stripe, Revolut) generally appear within 3 to 10 business days, depending on your bank.

Cryptocurrency refunds are issued in the same coin at the exchange rate locked at the time of the refund; network and conversion fees may apply.

You will receive a confirmation email as soon as the refund has been dispatched from our side.

If something goes wrong, please contact our support team first before opening a chargeback or dispute with your card issuer, PayPal, Revolut, or any other provider.

Chargebacks are slow, expensive for everyone involved, and often end up being rejected for digital products — even when the underlying issue would have been resolved in minutes by our support team.

If a chargeback is opened without prior contact and we can demonstrate that the product was delivered and used, we will dispute the chargeback and may suspend future purchases from the account involved.

Opening a fraudulent or abusive dispute is a breach of our Terms of Service and may be reported to the relevant payment network.

In cases where only part of an order is affected (for example, a bundle where one product works and another does not), we may issue a partial refund or store credit for the affected item only.

Store credit never expires and can be used on any future order.

Gift-card and promotional credit used to pay for an order is refunded as store credit, not as cash.

For any question about this Refund Policy or to start a refund request, please contact us:

Email: support@obdols.com

Website: use the contact form at /contact.

We aim to reply within 24 business hours.